Support

Before you write

Tell us what device you are on and what you expected to happen. A screenshot helps if something looks wrong.

A purchase did not appear

Purchases are handled by the App Store or Google Play, so restoring them is done there rather than by us.

On an Apple device, open the app's purchase screen and choose Restore Purchases. On Android, the same option is on the unlock screen. Check that you are signed in with the same Apple ID or Google account you bought it with. If the purchase still does not appear, send us the order number with the form and we will look into it.

Refunds

Refunds are handled by the store you bought from, under its rules and your statutory rights. Apple and Google both let you request one from your purchase history. We cannot issue a refund ourselves, but we can help explain the purchase.

Your progress and data

Your progress lives on your device. We cannot see it, and we cannot reset or recover it for you. To start again, use Reset all data in the app's settings before you uninstall.

Reporting a bug

Use the form on this page. Every message becomes a ticket in our tracker, so nothing gets lost. Tell us what you expected and what happened instead.